The portal
Integrated with your existing website’s look and feel, the portal provides consistency for your services across multiple platforms. With customizable features, you can create a tailored experience for your residents.
Get started with Citizen Portal
Get up and running with Citizen Portal in no time by adding widgets or building your own custom dashboard! With Citizen Portal, the power is in your hands to create, edit and tailor an experience that goes above and beyond your residents needs.
All about that base
Fully loaded with a foundation you can build on, and customized to your city, the base portal is the first stop in creating a curated online experience for your community.
Content widgets
You’ll start out with six content widgets as part of our base offering and will get access to endless opportunities as you expand! With a content widget, you can easily display links to your website and important information such as job opportunities, holiday hours, new programs and more.
Admin panel
The admin panel is the heart of Citizen Portal where you call the shots and keep everything in order. With an easy to use interface, your team will be able to update logos, images, colours, email settings, manage users and customize your widgets.
Build your city
Start replicating your town hall with customizable widgets – from property taxes to garbage pickup dates – Citizen Portal can create any widget your city needs.
Top widgets
While every Citizen Portal can be customized to your unique needs, our most popular widgets are a great way to get started!
Property Taxes
Connect with your tax systems to allow residents to view property taxes, see outstanding balances, historical payments and even download past bills.
Waste Collection
Ensure citizens never miss their garbage, recycling or organics pick-up day again! With up-to-date information on garbage, recycling or yard waste pickup dates, your citizens will never miss their collection day.
Report a problem
No more phone calls or emails to your admin team. With the services request widget, citizens can submit problems they encounter in your city quickly and easily.
Permits
Give citizens easy access to apply for permits in your city. From burn to building, your citizens will be able to apply, view the status and download approved permits.
Explore the widgets
Citizen Portal allows you to integrate your digital solutions in one place, making it easier for your community to access the programs and services that matter most to them.
Community Engagement Widget
Engage with citizens in ways that count
Connect with your residents directly and manage every level of community engagement. Used as a two-way communication tool with the ability to integrate with your engagement platforms, your city can make decisions based on timely resident feedback.
Citizen Benefits
✓ Allow citizens to follow specific projects all in one place
✓ Increase communications for important notices
✓ Easily access the portal on the go or at home
✓ Reduce citizen frustrations
City Benefits
✓ Increase participation in city-run projects
✓ Easier method to invite citizen feedback
✓ Provide an eco-friendly option to paper, print and mail
✓ Save money by reducing inbound calls and emails
Jobs and careers Widget
Find more suitable candidates
Get more qualified local candidates for any job opening in your city! This widget will provide real-time job opportunities that citizens can apply to.
Citizen Benefits
✓ Improve community engagement
✓ Increase resident participation
✓ Increase access to job opportunities for full time and summer positions
City Benefits
✓ Find more qualified applicants
✓ Save time by automating hiring processes
✓ Improve communication with residents
Programs and Recreation Widget
Bring the fun to everyone
Easily allow citizens to view and book city programs that interest them or create a notice board of upcoming events. We integrate with your recreation platform to provide greater visibility to citizens into all the amazing programs your city offers.
Citizen Benefits
✓ Convenient way to view programs happening nearby
✓ Improve community engagement
✓ Increase communications for important notices
City Benefits
✓ Increase attendance at city-run programs
✓ Save money by reducing inbound calls and emails
✓ Provide an eco-friendly option to paper, print and mail
PROPERTY TAXES Widget
Keep property tax payments in line
Connect with your tax systems to allow residents to view property taxes, see outstanding balances, historical payments and even download past bills.
Citizen Benefits
✓ Easier to find information without using support
✓ Fewer missed payments
✓ Notifications ensure important notices are never missed
✓ One-time login to keeps users signed in
City Benefits
✓ Save money by reducing inbound calls and emails
✓ Provide an eco-friendly option to paper, print and mail
✓ Improve communications with residents
Utilities Widget
Empower users to access utility payments
Connect to your utilities – from water to hydro services. Allow residents the ability to view past usage history, see outstanding balances, historical payments and even download past bills.
Citizen Benefits
✓ Fewer missed payments
✓ Increase communications for important notices
✓ Faster way to pay your bill
City Benefits
✓ Save money by reducing inbound calls and emails
✓ Provide an eco-friendly option to paper, print and mail
Volunteer opportunities Widget
Inspire more meaningful participation
Make it easy for citizens to find and register for volunteer opportunities in your community. Display available opportunities in your Citizen Portal dashboard.
Citizen Benefits
✓ Improve community engagement
✓ Increase resident participation
City Benefits
✓ Provide an eco-friendly option to paper, print and mail
✓ Save money by reducing inbound calls and emails
With location widgets, your residents can add their address to Citizen Portal and get updates that are specific to their address, such as garbage and recycling collection, roadwork and construction nearby or events happening in the area.
What's near me widget
Keep connected with your community
With the ‘What’s Near Me’ widget, citizens will be able to see places of interest in their area, including local parks, schools, pools, arenas, places of worship and more.
Citizen Benefits
✓ Easily access portal on the go or at home
✓ Allow citizens to feel more connected and engaged
✓ Increase resident participation
City Benefits
✓ Increase attendance at events
✓ Save money by reducing inbound calls and emails
✓ Improve community engagement
Major Projects Widget
Keep residents informed and engaged
Whether you’re holding stakeholder engagement sessions, or just need to keep residents informed on new and planned projects, the Major Projects widget will be able to show citizens what is happening near them and across your city.
Citizen Benefits
✓ Brings awareness and visibility to current and upcoming projects
✓ Allows citizens to join stakeholder committees
✓ Increase communications for important notices
✓ Easily access portal on the go or at home
✓ Reduce citizens frustrations and questions
City Benefits
✓ Maintain compliance with municipal regulations for posting construction notices
✓ Increase stakeholder participation and feedback for projects
✓ Provide an eco-friendly option to paper, print and mail
✓ Save money by reducing inbound calls and emails
Report a problem Widget
Report problems when and where you see them
No more phone calls or emails to your admin team. With the services request widget, citizens can submit problems they encounter in your city quickly and easily.
Citizen Benefits
✓ Conveniently access the portal on the go or at home
✓ Easily upload descriptions, images and supporting content for any problem
✓ View status of submission to stay involved and aware of progress
✓ Allow citizens to feel more connected and engaged
City Benefits
✓ Save time by automating processes
✓ Save money by reducing inbound calls and emails
✓ Keep residents safe
ROAD CLOSURE Widget
Find the fastest route
Keep residents informed on what roads are going to be under construction throughout the year. Perfect for road construction season, residents can find road closures close to home that will impact their daily commute.
Citizen Benefits
✓ Convenience of viewing existing and future road closures
✓ Easily access the portal on the go or at home
✓ Allow citizens to feel more connected and engaged
✓ Increase communications for important notices
City Benefits
✓ Maintain compliance with municipal regulation for posting notices
✓ Provide an eco-friendly option to paper, print and mail
✓ Communicate important road closures to citizens efficiently
SIDEWALK AND TRAIL CLOSURES Widget
Stop closures from impacting plans
Provide a quick snapshot of what hiking trails are open and closed in nearby parks and greenspaces. Perfect for helping citizens find out what trail they should hike for their weekend plans!
Citizen Benefits
✓ Know ahead of time when trails and sidewalks will be closed
✓ Easily access the portal on the go or at home
✓ Increase communications for important notices
City Benefits
✓ Maintain compliance with municipal regulation for posting closures
✓ Provide an eco-friendly option to paper, print and mail
✓ Save money by reducing inbound calls and emails
SNOW REMOVAL Widget
Stop snow concerns from piling up
Let your residents know snow removal schedule for streets and sidewalks in your community following a major snowfall. Residents can also be alerted as soon as a snow event is declared by sending out email or in-app notifications.
Citizen Benefits
✓ Know when streets will be plowed after a major snow event
✓ Gives insight into when to shovel heavy snow from driveway
✓ Increase communications for important notices
✓ Easily access the platform on the go or at home
✓ Reduce citizen frustrations
City Benefits
✓ Effective method to inform residents to move their vehicles off the streets
✓ Save money by reducing inbound calls and emails
✓ Keep residents safe by notifying them of dangerous snow events
WASTE COLLECTION Widget
Never miss a waste pick-up day again
Ensure citizens never miss their garbage, recycling or organics pick-up day again! With up-to-date information on garbage, recycling or yard waste pickup dates, it will be easier then ever for citizen’s to find their collection date.
Citizen Benefits
✓ View collection dates ahead of time to never miss their pickup
✓ Increase communications for important notices
✓ Easily access the portal on the go or at home
✓ Reduce citizens frustrations and questions
City Benefits
✓ Save money by reducing inbound calls and emails
✓ Provide an eco-friendly option to paper, print and mail
✓ Reduce the amount of items that are improperly recycled